Your satisfaction is our first priority. Brilacci is proud to offer a 30 day return policy. Approved returns will be refunded in full to the original payment method. If you are dissatisfied with you purchase for any reason, you may return your item within 30 days so long as your item is in its original condition.
- Loose Diamonds which were sent with a certified diamond certificate must be returned with the diamond certificate. If the certificate is not included, there will be a $250 deduction.
- Custom made orders are not refundable.
Follow the instructions below if you are looking to return your item:
1. Contact us by email at [email protected] or by phone and let us know that you are interested in returning your item. A customer service representative will provide you with a Return Authorization Number.
2. Safely package your item with all its original packaging, invoices, and other documentation and ship it to our secure office. Please make sure your package is insured for its value. This is very important. Please also obtain tracking information for your order.
3. Brilacci will receive your package. Upon receiving the package, it will undergo an inspection by our jewelry experts. During this time, we will examine all the stones to ensure they are the same as the ones sent to you. Once approved, your refund will be issued in its original payment method.
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